Reference

How bnn288 Handles Your Personal Information

This privacy policy explains exactly what data we collect when you use your account, how we handle payment details linked to DANA, OVO, and GoPay, and what rights you hold over that information.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and deleteCookies explained clearlyContact us to update your data
bnn288 How bnn288 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures across account storage, payment processing, and session handling to keep your information from being accessed without authorisation. Here is how each area works in practice.

Cookies and Session Tracking

We use cookies to keep your login session active and remember your account preferences. You can clear cookies from your mobile browser settings, but this will end your current session and require you to log back in.

Account Security and Access Logs

Every login attempt is logged against your registered mobile number. If we detect a sign-in from an unfamiliar device, your account may require OTP verification before access is granted.

Retention and Deletion

We keep your account data for as long as your account is active plus any period required by applicable law. Once that period ends and you have requested deletion, your personal data is removed from our active database.

Who Can Request Data Changes

Only the verified account holder can request data access or deletion. We verify identity via your registered email or mobile number before processing any change to your stored personal information.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the personal data we hold, request a correction, or ask us to delete your account information, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or via the help desk form — we aim to acknowledge privacy requests within a reasonable timeframe and will keep you updated on the outcome.

Live Chat in Account Open your account menu and start a live chat session. State your privacy request clearly and our team will log it and follow up with next steps.
Email Privacy Request Send your data access, correction, or deletion request by email. Include your registered mobile number so we can verify your identity before actioning anything.
Help Desk Form Use the help desk form inside your account dashboard. Select the privacy category, describe your request, and submit — we track every ticket through to resolution.

Common Questions About Your Privacy at bnn288

These are the questions we hear most often about data, account privacy, and your rights as a bnn288 account holder in Indonesia. Each answer reflects how our systems actually work.

We collect your name, email, mobile number, and any wallet identifiers you link — such as your DANA or OVO account reference — during registration and when you make your first deposit.

We share payment identifiers with DANA, OVO, or GoPay only to process your transaction. We do not pass your wallet details to advertisers or unrelated third parties under any circumstances.

Send a request via live chat or email, including your registered mobile number. We verify your identity first, then provide a summary of the personal data held on your account.

Yes. Submit a deletion request through the help desk form or by email. We will process it after identity verification and once any legally required retention period for your transaction records has passed.

Cookies keep your session active between pages so you do not have to log in repeatedly. You can disable them in your mobile browser settings, though this will affect how your account session behaves.

After account closure, we retain transaction records for the period required by applicable law in Indonesia. Once that period ends, your personal data is removed from our active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.